Troubleshooting

Ticket Troubleshooting

• I purchased with Apple or Google Pay, and I can’t find my tickets, what do I do?
• I click “View My Tickets” and a blank screen comes up, what do I do?
• Credit Card Declined for Purchase

Account Troubleshooting

• Why am I receiving "Enter a valid email address" error when logging in?

FAQ - Event Changes

• The date and/or time of my event was changed, are my tickets still valid?
• My event was canceled, what should I do?